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Spa Policies

 

Booking Appointments

 

To book an appointment, You have choices!
Click here and book yourself online! 

Or, please text us at 860-866-6980 (we are usually very quick to respond this way)

Or, email us! at info@randrspa.com

Or, call R and R at 860-352-2642 (you will often be directed to voicemail, so this is the slowest means of reaching us to schedule an appointment - if we do not answer we will try to get back to you as soon as possible)


If you have had any major surgery or illness in the last 6 months or are pregnant please mention in the notes section if booking online, mention in the text, or inform the receptionist when booking your appointment.   If under the age of 18, you will need a guardian to sign permission.

Arrival

Please arrive 10-15 minutes before your scheduled treatment.
Your appointment time starts at the time allotted for your service. This means, if your one hour massage starts at 1:00pm, we want you to be on the table and beginning your massage at 1:00 if you want to get your full hour of massage.  If you walk in the door at 1:00, and your massage doesn't start until 1:10, it will still end at 2:00. Please arrive early.  If you have never been to R and R, and this is your first visit, please arrive 15 minutes early as you will have paperwork to fill out (regardless of your service type).

 

Cancellation

 

If for any reason you may have to change or cancel your appointment, please give us at least 24 hours notice. If you cancel within 24 hours or do not show for your treatment you may be charged $25.  If you do not show for a second appointment without letting us know, you will be charged the full amount of your service.  Please value our time as much as we value yours. :) 

 

Cell Phones

 

When you arrive, please turn off your cell phone. This ensures that we provide the best service for you as well as other clients.

 

Payment

 

We currently accept Visa, MasterCard, Discover, American Express, R and R gift certificates, Spa Finder gift cards and of course, cash.  

Gift Certificates

 

Gift certificates are non-refundable. Gift certificates for services (and not a dollar amount) are still only good for the actual paid value.  Certificates may not be used to purchase or be exchanged for other gift certificates, gratuity or cash.

Tea and Snack Bar

Our Tea and Snack Bar is for our clients! Don't rush out after your service! Grab a snack and cup of tea or water, on us!

 

Gratuity

 

Gratuity is not included in pricing. All employees are given 100% of their credit card gratuity. If leaving a cash gratuity, please use small envelopes at the reception area. Membership rates also, do not include gratuity. Leaving a gratuity for your massage or skin care therapist is not required, but greatly appreciated.

 

Spa Parties

 

A credit card is needed to reserve a spa party. Spa parties (groups of 4 or more) require a 72 hour cancellation notice. Cancellation within 48 hours will carry a $100 cancellation fee. If no notification of cancellation is given, resulting in a no-show, 50% of the party will be charged to your credit card.

Return Policy

All products purchased must be returned with in 30 days to receive a full refund. After 30 days product is non-refundable.

 

Right of Refusal

 

R and R Massage & Day Spa has the right to refuse an appointment or client should we feel that it is not in the best interest of the client or staff to perform any given treatment.